Jonojivan

Frequently Asked Questions

Quick answers about recharges, bills, loans and more.

Recharge

How can I recharge my mobile?

Go to Recharge → Mobile, enter your 10-digit number, confirm the operator and circle, pick a plan and pay. Your recharge is usually completed within seconds.

Which mobile operators are supported?

We support all major operators including Jio, Airtel, Vi, BSNL and MTNL for both prepaid and postpaid connections.

Which DTH providers are supported?

Tata Play, Airtel Digital TV, Dish TV, d2h and Sun Direct are supported. Just enter your Subscriber ID / Customer ID to recharge.

My recharge failed but money was deducted. What now?

Don’t worry. Failed recharges are automatically refunded to your original payment method, typically within 3–5 working days.

Bills

Which bills can I pay?

Electricity, broadband, FASTag, piped gas, water, landline and insurance premiums from a wide list of providers across India.

Where do I find my consumer number?

It’s printed on your latest bill, usually near your name and address. The bill payment screen shows a hint for each provider type.

How long does a bill payment take to reflect?

Most billers update within a few minutes, though some may take up to 2 working days. Keep your transaction ID handy for reference.

Loans

How do I apply for a loan?

Choose Personal or Business Loan, check your eligibility, then complete the step-by-step application. You can upload documents online.

How can I check my loan application?

Your application reference is shown after submission and in Transactions. Our team will also contact you on your registered mobile number.

Does checking eligibility affect my credit score?

No. The eligibility check on our website is an estimate and does not impact your credit score.

Payments

Which payment methods are accepted?

UPI, debit cards, credit cards, net banking and popular wallets.

Is my payment secure?

Yes. Payments are processed over encrypted connections through regulated payment partners. We never store your card PIN or UPI PIN.

How do refunds work?

Refunds for failed transactions are credited back to the original payment source, usually within 3–5 working days.

Account

How do I create an account?

Tap Register, enter your name, mobile number and email, then verify with the OTP sent to your phone.

I didn’t receive the OTP.

Check that your number is correct and has network coverage. You can request a new OTP after 30 seconds.

Still need help?

Our support team is happy to help you.

Contact Support

Menu